Insurance

I bought my tween daughter a Samsung phone in August 2025.In the beginning of October the Phone stopped charging.I took the phone back to Ackermans Connect Westgate Mall on the 18th of October.I was informed the phone need to be sent back to supplier for repair and it will take 21 working days.I called the store the last week in November.I was told they have not received feedback from the supplier.I then asked if they cannot call the supplier for feedback,they promised to call me back.2 days went by,I called again still no feedback.I was promised a call back the same day,no feedback.I then called again and was then given the suppliers contact details to *** have I heard its the customer's responsibility to contact the supplier,I bought the phone at Ackermans not the supplier.Anyway seeing that I had to call the store I might as well call the supplier.I called them selected Western Cape,I was then informed they dont pick up my IMEI number I need to drop the call,call back and select Gauteng I then queried that I was in Cape Town why should I call Gauteng.They said I must call them because they dont pick up anything.I then called gave my details,I was told I needed to pay R2100 for repair of the charging cables.Mind you the phone was R1600.I then asked how is it humanly possible to pay more for repair then what the phone cost.I was told it is like that when repair is done.Never have I ever heard of something so ridiculous in my life.not once did the store inform me upon taking the phone back that I had to pay anything.The phone is 2 months old and should be in warranty still.A charging cable damaged in 2 months time that definitely indicate a manufacturer defect.I then said just send my phone back to the store as I was now beyond livid.I was then informed I had to pay R200 for the phone to be send back to the store!!!!Ackermans how can you think that it is right to treat customers like this.Asking customers to pay more than what a product is worth for repair while the item js still in warranty and only 2 months old.Your customer service is non existent.First time I bought a phone,normally by clothing at your stores but will NEVER EVER support your store and will inform family and friends to do the same.