1 reviews | Active since Mar 2012
Insulting my children and I
<p>Very upset and boiling over with rage.</p> <p>I was at the Newtown junction mall earlier today with my four children, my 5 and 3 year old are very busy- but I am very capable of handling them. I went to the till point ; where I waited close to 5 minutes for a cashier to assist me as everyone had gone somewhere out back. A cleaning lady was mopping the area in front of the tills, she very rudely told my girls to move away from me and mopped all around my feet. After she was done while I paid the girls were exploring the Disney toys on display right behind me. They were not doing anything out of the ordinary, the "toys" being at their eye-level. Nothing was removed from the shelf and nothing fell off. The cleaning lady had no business uttering the words she said to us. She in her language which we understand making a joke aimed at the manager and cashiers “if you break, your mother will pay- with your grant money!"</p> <p>I was very insulted, I did not say anything because I did not want to cause a scene in front of my 14 and 10 year olds as I believe that they do not need to see adults behave like children and so I chose to be the bigger person. It has however been troubling me ever since I left that store at 5pm. </p> <p>Firstly she had no business addressing the girls; if we did not have to stand there so long maybe they would not have taken notice of the toys. Secondly how I pay for my children’s clothing has nothing to do with anyone, my financial capabilities need not be an issue in a store where i am a paying customer-(not that I have any intention of going into that store again.) </p> <p>I love buying clothes for the kids at Ackermans and never thought that a store I support so well can leave me feeling so small, insulting me in front of my children.</p> <p>I hope the cleaning lady will be dealt with and everyone who saw it fit to laugh at her lousy joke. No customer should be the subject of such low jokes especially not in front of their children.</p> <p>Regards</p> <p>M M BOK</p>
Good day Mary,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Mary,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Mary,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Mary,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
