Insulted by Springs Ackermans manager (Itumeleng Mahlo)

<p>I purchased a phone for my husband last year in July for his birthday at Ackermans in Palmsprings, the phone had problems and I instructed my husband to take it back to the store for repairs and he was told that it was a minor problem I had to take time to go to the store as I was not happy with the services provided, what really made me unhappy was that my money was perceived as minor</p> <p>They took the phone on the 22 October 2016and had not responded up until I called on the 17 January , I went on line (google) to look for contact details of the store I then contacted the store and the first lady that picked the phone confirmed to me that it was the Ackermans in Palmspring, I asked for feedback with regards to my phone and she advised that the lady who deals with phones was not at work and I requested to speak to the manager (Itumeleng Mahlo) and she said she couldn’t find my phone on the list of phones that went for repair, I made her aware of the period the phone was brought to the store and she asked to be given time to make a follow up</p> <p>I hanged up the phone and she called back to confirm the store that I was looking for, and she said I called the wrong store I told her that was not my problem because the first thing I did when I called the store I asked if it was the Ackermans in Palmsprings and the lady that picked the phone confirmed it was </p> <p>That’s when she started to give me attitude and said “you see you called the wrong store hold the phone and I will provide you with the correct contact details” as I am holding the phone I can’t be certain that she put the phone by the side or she did not locate the phone to hang up.</p> <p>This are her exact word to her staff member thinking that I had put the phone down“ as for her to call and shout for nothing next thing she hangs up the phone on me, who does she think she is to talk to me like that, this is all nonsense stupid woman this is what black people do”</p> <p>She then called me back to provide me with the correct details, I then requested her name and surname, and I then told her that I am going to escalate her to the head office.</p> <p>I laid a complain on the 17 January 2017 with Carmen Peterson and on the 18 the manager in Palmspring called to come to the store to collect my money or my phone but that’s the only right thing that the head office has done for me</p> <p>I called on Friday 20 January 2017 to make a follow up and Carmen said they are still busy with the query and waiting for Itumeleng to send an email explaining what happened</p> <p>yesterday 24 January 2017, I called the head office to make another follow up as I haven’t received any feedback with regards to Itumeleng and spoke to Chantel Rhodes and she said she couldn’t find the query and a new one was logged</p> <p>This is unacceptable, I am a customer and am been insulted by a manager for requesting service, what kind of customer service is this and how is Itumeleng conducting her staff if she’s insulting customers this is a serious case and I believe that the Head office is not taking it to consideration, this was not just gossip I was insulted next thing she calls with a straight face. I am tired of having to wait for Ackermans</p> <p> </p>