InStore bad customer service

My Mother has been sent from pillar to post. Her phone broke and she was unable to see the sms you sent to her. I called Ackermans and the lady I spoke to said she just need to go back in store with her credentials and ID as she is a pensioner to activate the account. They will then call Head office to get the ref number and activate the card.

So this Saturday we sent to Ackerman at Alex Mall and we we arrive we waited for about 30 minutes before we where told that here SASSA slip where not good enough, so we went to the bank and get a bank statement. Upon coming back to the store, the floor managers where no where to be found we waited another 30 minutes, when we got assist, a lady with the name tag Nolu assisted us with getting the documents scanned. She just said we must wait for another sms that will come through again with the REF number. I got frustrated and impatient ,tried to explain to her that the information I got from Head office is that they will call to get the ref number to be able to activate the account and she was just like she is following protocol. They didnt even try my idea and kept on asking each where the store phone, cause then I was screaming cause of frustration. When We walked away, I told them I was going to report this on Hello Peter and even then, no one tried to even stop us at all, what bad customer service.

This was the second weekend in a row we couldn't get my Mother in-law account up and running. How many more times do we need to keep going back????

We are very disappointed with your service as your employees dont seem to be talking the same language and it seem that Ackermans - Alex Mall dont know what they are doing and we will never go there ever again cause of the service we received there. Ackerman _ Alex Junction on the other hand know what they are doing , but the store manager can never to found which is odd on a Saturday morning.

Her Name is Caroline Ntombizodwa Mjuza, ID no:490 ********** 082, please check on this what are we suppose to do now, please note this will be the 3rd week in a row with no joy from Ackermans. I am the one that will need to take her to the shops again and this is eating into my personal time and wasting 3 plus hour to try and get an account, is this account approved or not? and how do we activate it? or do we need to open an account with a different clothing company?