Injured at Ackermans

I was injured at the Galleria Mall store in Durban, when your customer talked board fell onto me, narrowly missing my then 3month old baby. The sign was not properly put up. I have submitted my statement and sent photos to a lady called Wietske, but to date I am yet to receive a response. This happened in October 2018. I was seriously injured and my arm took 4 weeks for the swelling to go down and the bruising to heal. When am I going to get feedback from your insurance department?? Or must I consult an attorney and sue?? I have tried contacting your head office but no one can assist me. Thanks