Inefficient staff - Ackermans The Glen

On 26.04.2021 I did an instore application for an A+ store card credit facility at Ackermans The Glen. I gave all the required documentation and watched as the clerk that assisted me scanned all the documentation. He told me I would receive an sms within 48 hours notifying me of the outcome.

Two weeks later, I contacted the call center to find out the progress of the application and was sent back to the branch as they had only submitted TWO pages of my FICA documents without the branch application. I've contacted the store on two occasions and had to give my details over the phone and was told they will contact me should there be any problems. It has been a week later still without any communication, and today I contact the call center again only to find out that the branch has still not sent the application through.

This is very poor service on behalf of the branch and furthermore they have people answering the phones who don't even have basic communication skills.

Very disappointed with the inefficiency of Ackermans The Glen staff.