FM
Fiona M

1 reviews | Active since Aug 2023

08 Aug 2023, 13:18

INCONSIDERATE

On 27 July 2023 around 1pm, I went to ackermans to purchase a phone. After deciding which phone (Samsung A04 - R1999) to purchase I then went to the counter to make payments. Apparently the system was not working then we had to wait for the other system and continued making payments. When I went to go withdraw I had insufficient funds. Only to find out that payments went off twice. I then went to Ackerman's they asked me to submit bank statement and slips. Till this day I have not received my money. I haven't paid my rent, I get data allowance at work now I am not performing at work and i am not going to make debts meanwhile i have money.

I am very unhappy very unhappy

0
Replies (1)
Ackermans
Ackermans's reply11 Aug 2023, 11:18
Official
Hi Fiona,

Our sincerest apologies for the inconvenience caused. Please note that this is not the level of customer service experience that we strive for.
Kindly note that your complaint will be escalated to the relevant department. One of our agents will contact you via email shortly, to engage with you on this matter further.
The Ackermans Team