Incomplitent staff member

I'm so upset with the service I got from Ackermans in Alberton, on Friday I went to take out some of the lay bye for my son I made, I was told to cancel and lay bye from scretch which I did and payed for 2 items. So the lady by the name of Phumi said I can't lay bye clothes that were on lay bye same day it has to be after 24 hours, we had an agreement that I'll go back on Monday to lay bye the other items I didnt pay for, I nicely asked her that no one will take those clothes and she said no with confidence. I asked her to pack them as in they a lay byed so that no one takes them as I had that feeling that they might be taken back to rails but she didn't. Today I went back and couldn't find my clothes, they are no sizes etc. I'm so disgusted I wasted, now my son doesn't have winter clothes because of her. I want someone to call me on *** and fix this.