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winnie S

1 reviews | Active since Nov 2017

05 Jul 2020, 19:55

*********** Staff at Ackermans 1469 Safari Garden

I sent my aunt on the 30 of June to pay my store account with my Identity number as well as my store card number. But the lady/cashier by the name of Palesa decided to put the payment as Bill payment to pay multichoice and she did not listern correctly. The store is at 1469 Safari Gardens in Rustenburg. She went back to the store and they told her they cant help her she needs to rectify it herself. Nowy problem is the store manager is it making my aunt to clean their mess. Is them who made a mistake and should be responsible to clean. I used to have multi choice account long time ago and they allocated the money in that account.

Please help Hello peter to sort this out as my account keeps goimg into arrears. All i need from them is to call multichoice to credit my account thats all. Not for me to do all the hard work as if its us who made the mistake. There is a pandamic out there for us to be going to police stations and making avidafit.. I have a proof of receipt so what more do they need to assist me with. Nxa!!!

The store manager did not help to my satisfaction.

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Replies (2)
Ackermans
Ackermans's reply06 Jul 2020, 08:55
Official
Good day Winnie,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply08 Jul 2020, 16:24
Official
  Good day Winnie, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service