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Palesa M

1 reviews | Active since Sept 2017

04 Sept 2019, 19:10

*********** staff

Went and bought 2 shorts for my son and his friend at ackermans Ferndale mall, when I went to the counter to pay, the shorts were the same but different prices, so I then asked the cashier who was helping me why is it different prices the same item, he then told me its rise per size which at that time made sense, however when I was about to leave the shop I saw the same item bigger but at a lesser price, I then went back and ask how is possible from the answer that I was given by him, he started making me a fool in front of other customers and left me there without any help and then I called and him him to resolve this but he left and I told him I will report him, he said okay he did not give a f#*%. Joseph is the name and I will go as far as all the social media to name and shame him for his ********* behaviour

0
Replies (3)
Ackermans
Ackermans's reply05 Sept 2019, 08:49
Official
Good day Palesa,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 
 Kind regards, Ackermans Customer Service 


PM
Palesa M's update05 Sept 2019, 19:41
Reviewer Update
I am pleased you actually are investigating this matter, cause i wont rest until there is a resolution. My contact number is ***. Thanks
Ackermans
Ackermans's reply18 Sept 2019, 15:58
Official
Good day Palesa,

Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business. 

Kind regards, Ackermans Customer Service