CS
Celles S

1 reviews | Active since Jan 2022

19 Jan 2022, 22:48

*********** staff

Had the worst experience. My sister recently passed away she had a policy with them they told me they would email me the documents only to find out months ago its against company policy, I should have emailed the documents to hollard directly.

0
Replies (3)
Ackermans
Ackermans's reply20 Jan 2022, 08:07
Official
 Good day Celles,
  We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply01 Feb 2022, 11:36
Official
Good day Celles,

We have been informed that you have been contacted and the relevant feedback/ process has been given to you. Thank you for bringing this to our attention. 
 Kind regards, Ackermans Customer Service 
CS
Celles S's update05 Apr 2022, 12:13
Reviewer Update
Good day

I just want to thank you for the fast response, I just want to inform you that i have been assisted. And the policy has been payed out. Im indeed grateful

Kind regards
Celeste Simmers