*********** staff

Good day Well not really good as I have a huge problem with one of your stores, I went to the randfontein tambotie branch Saturday to pay up my Laybuy and as there was a few items that I did not want anymore the female that helped me informed me that she can not assist as I don't have the original Laybuy slip and I need only to bring that the following day and then we will be able to exchange or refund the items... So the next morning I went with the original slip and the items that I did not want... The male cashier helping me this time asked me to return a Lil later as he did not have any money in his till to refund me. I left and later on returned as I was requested to do by that time there was a queue and it took about 20 minutes for me to be help upon being helped the new person helping me now sundenly requested me to provide the original paid up receipt and as I left that at home since I was told to only bring the original Laybuy receipt... The manager came and assisted with the refund bcoz by then I was already in the store for over half an hour and was highly irritated by the miscommunication of information... The manager processed the Laybuy where he did not even inform me that he will be doing the refund directly to my account and it will only reflect in 24 to 48 hours... I was requested to sign a cash refund receipt and till this hour I still have not received my money back and it's already past 48 hours... I am very unhappy with the service as the staff is clearly *********** and does not know what they are doing I would like my money back as I also have responsibilities as I had to buy clothes cash for my daughter's graduation as they still did not refund me and because of this I will be late paying my other obligations... If I do not have a response within the next 24 hours I will formally lay a charge as this is not only a waste of my time but also an inconvenience as I will be charged interest on my accounts for late payments.