1 reviews | Active since Jul 2016

17 Feb 2017, 11:08

*********** Regional Manager

<p>*********** Regional Manager </p> <p> </p> <p>So after the customer service got back to me told me that the so called regional manager will give me call in 2days Whew how *********** the regional manager is Solly ,he than call me he apologies for the inconvinance bluh bluh, i than ask him can i go to the store to change the shoes he confindently said yes i was like today right now he's like most definitely </p> <p> </p> <p>Whew you won't believe what happen wen i got to the store on wednesday afternoon i find different manager Zandile not Sakhile, Zandile she has no idea of what happen on sunday until wednesday </p> <p>So i dont know a big company like ackermans oparete they dont report way even worse Solly didn't call her instead he call sakhile i assume so it shows lack of communication, No hand over when one manager is off HOW INCOMPETANT MANAGERS ACKERMANS HIRE including Reginal manager they clearly do know what their are doing </p> <p> </p> <p>So Zandile call the so call Planner not sure why sakhile didn't do that in the first place the Planner give them the code final but its R49.99 i know for the fact i bought the shoes for R99.99 not R49.99</p> <p>So i left then ,again Zandile failed to ask me for my contact details i had to remind her incase should she have a solution with her regional manger or whoever </p> <p> </p> <p>After all this dramatic incidet i dont know how Ackermans oparate with this whole of bunch of incompetant managers worse even regional manager very irratated and annoyed </p> <p> </p> <p>Can i get refund or exchange this shoes without drama and explaining myself because am tired of that Please</p>

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Replies (1)
Ackermans
Ackermans's reply17 Feb 2017, 11:37
Official

Good day Segametsi,

We apologise for the inconvenienced caused by the lack of service.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,