*********** Manager

<p>a couple of weeks ago i went to Arckermand Protea Gardens mall to cancell a Lybye i had with them annd twice on different ocassions i was told that their systems were offline and went back without being assisted , Lastweek on the 8th i went to the store again to process this cancellation and as i was on the till a cashier advised that they could not perfoem this transaction and i should wait for the next avail cashier .the was only the two of them and the other cachier was busy assisting a customer that had to go back to the floor exchanging her items while at the till , i requested for a back up cashier , he came only to tell me that their system is offline i requested for managemant since this was not the first or second time that this was happening .When his manager got there she asked me if the laybye had expired , i gave her the slip , she carried on asking the cashier and he advised her that it had not . she then told me that the system is offline and theres nothing she can do about that , i said to her i have been comming to the store and this is the feedback i have been given it is totaly unacceptable that i would leave the store again without service, with a smug on her face she moved away carried on with hangwers and some items that were to go to the floor , i called for her again to say but you are not saying what should happen next or if theres a manual way that she ca perform this transaction , she giggled and i asked how long has she been a manager she said a very long time i called customer care and the lady said normaly when they say systems are off line they do not want to assist clients , i put her on speaker so that the manager can hear what she says .Then the manager took MYPHONE and spoke to the lady on the phone .she then asked for the cashier to fetch money from her ourse so i can get the money and she w ill perform that reversal at some other time .why do we have to accept such ,what happened to great customer service or is it because we are in locations and we have to accept such ? for a manager nogal ...i will never set foor in this store ever again ,.... </p>