*********** call centre agent and misleading info

I opened an account and was told that for payment I can pay at anyone of the stores that fall under tenacity. I made my first payment via cellphone banking to John Craig. I received a call from the Ackermans call centre telling me that I owe my account. I told them I made a payment through John Craig. They requested for the proof of payment of which I supp****. I called my bank and asked them to send through all the details regarding the payment. A lady by the name of Faheema Hassiem was helping at that time. My bank sent her a screen print with all the details they needed to trace my payment. She said it was sufficient and escalated my query to a lady by the name of Liezel, whom has not been helpful. Every time I call the call centre asking to speak to Liezel , they tell me she is currently busy and they take down my details for her to call me back which she never does. This has been going on since December 2014. No one is willing to help from the Ackermans call centre. They won't even put me through to the manager when I ask to put through. Instead they give me a number that does not exist and tell me it's the manager's contact number. The call centre has *********** people. HELP