*********** Accounts Department

I have been making monthy cash payments on my Ackermans clothing account at the Ackermans shop and every month I would get an email from them to say they have not received any payments. I asked for statements to see if my payments had been allocated and they did not send me a statement so where was my cash payments? I then got an email from them to make 3 payment of R219.66 to settle the account. I made my 2 payments and only have the last one to make only to get yet another email from them to say they have not received payment. Luckily I had done EFT's on those so I had the proof of payment. I have yet again sent them an email with the proof of payment and asked them for a statement that shows they have allocated my payments... I am yet to receive a statement with the correct amount and no reply to my email...