Incompetence and disregard

My daughter went to Ackerman's, Eldorado Park on 28/11/24, to open an account. We were assisted by Sibingile Ntuli(trainee), who asked for help from a colleague as it was her first time having to open an account. Once everything was done she handed us a receipt that said "Application status: Submitted". She advised that we'll receive feedback within 48 hours. Yesterday I called the Customer Services on *** and spoke to Elaine who advised that she couldn't pick up my daughter's ID number on the system. After all my protesting and requesting to speak to a Team Leader(which by the way I'm still waiting for), she comes back and says all she can pick up was my daughter's 3 months bank statement. She said that we should go back to the branch to re-apply which I refused to do as this was an internal error not to mention incompetence. These statements has been on their system since the 28th, origin of same obviously visible, however nobody bothers to pick up the phone and find out what's the story with the statements with no application attached? Maybe this is their way of saying that they don't need new business as their books are bringing more than enough revenue