incapable of helping or just unwilling

<p>My wife returned to Ackermans Liberty Promenade. with a cellphone which she purchased</p> <p>my daughter for Xmas on the 24th Dec. On arrival she explained that the handset was playing up.</p> <p>when charged it switches off when switched on it blurs and switches off.Then she was informed that her 7 days expired and the phone would be sent away for repairs and they will not replace the handset.</p> <p>The customer agent helping her told her she does'nt need to put me on the line because he already told her what he is going to to and there is nothing i can do about it and went on with his bussiness.</p> <p>The staff member was incapable of helping Or just unwilling to help her. What this suppliers are </p> <p>I have the right to have the hand set replaced. CPA section 56 (all goods purchased by a consumer </p> <p>are subject to an imp**** warranty of quality and suppliers cannot contract out of this provision.</p> <p>whithin 6 months after purchase,</p> <p> </p> <p>Unsatisfied consumer</p> <p> </p>