In store experience was great but the over the phone experience was not great!!

Leonard from Northridge Mall Bloemfontein branch is AWESOME.

I just want to say I realized that it's not the people who work in store that are the problem. It's the people who work outside the store who is, like in my case the people working with the applications. First they don't let me know there is a error with my application so when I haven't heard anything after a week because I was suppose to receive a sms, I had to go back to the store to find out why, so I filled in a application form and it was send and then I received an sms that claims I have missing info so I returned to the store and after struggling to get someone to help on the line they said I have to sign next to my deductions but can I add no were on the form does it say sign next to your deductions, so I signed and it was refaxed . Hopefully everything is fine now and I get approved.

FOR THE PEOPLE WORKING WITH THE APPLICATIONS : DO YOUR JOB!!

My in store experience was great but the over the phone experience was not great!!

I hope the right people sees this.

The 5 stars is for Leonard's GREAT service and patience with me.