Impossible to open an Ackermans account!

We are highly frustrated. My husband app**** for an Ackermans account and submitted the required documents online in July 2019. He received no feedback for more than a week. He then contacted customer services, and was asked to re-submit the relevant documents via email to ***, which he did immediately. Two weeks later, he received an SMS saying he has been approved a provisional credit limit of R7500, and requested him to submit documents once again! He followed up with a call to customer services again, and was told that his documents were located on the system, but could not be accessed as the profile was currently under review. After not hearing from them, he called back two days later and was told the same thing. Today, a further two days later, he was told that the documents cannot be accessed as they are being worked on by someone else. Later this afternoon he received an SMS saying that the account will be closed, due to proof of income not meeting the minimum requirements.... The account was never even opened! Why are your staff so incredibly ***********? And to say that the proof of income does not meet minimum requirements is extremely absurd, considering domestic workers who earn minimum wage, are able to successfully apply for Ackermans accounts?! We are shocked, upset and extremely disappointed in your pathetic service, and rest assured we shall not be purchasing from your stores in future!