AM
Amanda M

1 reviews | Active since May 2020

07 Dec 2021, 20:47

ILL-TREATMENT AT ACKERMANS STORE IN BALFOUR SHOPPING CENTRE!!!

Very disappointed on the treatment that Mokoena and colleague gave me and my young sisters at the Balfour Shopping centre branch. We went in looking to do a bit of Xmas clothes shopping so we were literally browsing stores and comparing prices as one would do after a tight year we have had through covid and economic crisis. As we walked into the store, no one was there to sanitize us and suddenly as my young sisters went from one idle to the next checking for things they may like and sizes, a young man started following them who was in Ackermans uniform. I asked him, what is wrong. He forcefully searched my small bag that I was holding as if we were there to ***** then he did not apologize. I was so furious, held myself from causing a scene..As i was making my way out,I met with Mokoena who I was trying to address my frustration to but only laughed at my face.. I will not ever set foot there and I am also glad that I closed my account with this store.. this happened on the 4th of Dec around 2pm . I do not need any apology from them but I think the management should be aware of such incidents especially that they hire and fire on a monthly basis. you meet knew faces all the time.. I almost took a video and wanted to publish it on social media..

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Replies (1)
Ackermans
Ackermans's reply08 Dec 2021, 10:25
Official
 
Good day  Amanda,
 
We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, 
Ackermans Customer Service