IGNORING REQUEST TO PROVIDE SETTLEMENT

Ackermans has provided a settlement amount over the phone, which seems a bit too much. I am not saying it is wrong, however we thought the amount outstanding is a lot less. We then requested to have full statement for last 3months to see transactions and confirm this amount. We started phoning and emailing since last week Friday with no joy. They tell as they sending the statement , confirming our email address and then just leaving it. When we phone we are either put on hold, or given the amount again over the phone. Why is it so difficult to provide a formal settlement letter and a detailed statement. We have closed a few accounts is the last few days, not having any issues. Even if we closing the account, the internal service is the worst of all the credit clothing providers we dealt with - this is no way to treat customers. hopefully management can address some of the issues recorded on hello peter by their customers.