If I knew then what I know now!!! Customer service

<p>1.</p> <p>Having to confirm my personal details every single time I make a purchase... cherry on top no one answers the phone @ "headoffice" to have my details confirmed. Then if they do answer the poor call centre Parrot has to repeat the same script. "We apologise mam, sorry for the Inconvenience mam but this is for security purposes. I understant your frustration mam However mam like I said its to make sure that you are the..... Over and over and over again.</p> <p>2. Now the best one :) ...Requesting Detailed stament showing: -what i bought -how much - and when.</p> <p>No ackermans store can help over the counter"its system generated im told, but mam you can try calling 'head office', only they can help"</p> <p>I call "head office". trying to keep calm as I explained my situation.</p> <p> </p> <p>ME: dear its a new account so I need to see my purchases"</p> <p> </p> <p>Agent : Mam I apologise the statements are only released on the 10th of every month. So you cannot see what you bought till then. and again they understand my frustation. However mam......</p> <p> </p> <p>ME: 14/06/2016 I call again, story changes, now I cannot get that statement because "mam your account is still new mam" so you will have to wait till next month on the 10th. or Try calling in seven days from today (14/06/2016) it might be available mam,However (the power word again) mam we still cannot gaurantee that you will get it even then.</p> <p>Me: okay love, manager please... Candice comming to defuse the irrate customer. to calm her down,and after saying the 'apologies' and the 'howevers'. to tell the caller 'me'we are unable to help but try us again in 7 days. or maybe friday 17/06/2016 , we can ask "back office" to see if they cannot print one for you. again However mam we cannot promise that it will def happen.</p> <p> </p> <p>ME: Doing some deep thinking ...Now Botlhale Whatever possesed you to open an account with ackermans..... to be continued.....</p> <p> </p> <p>ps. I cannot wait to hear the 'we apologise', 'we understatnd your frustration'... this time it will be...'we will look into this matter mam.</p> <p>Trying to impress the hello peter world that they acknowledges received complains timeously.</p> <p> </p> <p> </p> <p> </p> <p> </p>