Identity theft - ********** policies under my name

<p>If you thought Ackermans was a trustworthy company that protects their customer's personal information and looks out for their financial well being, you are very much mistaken - listen to this horror story! </p> <p>I've been a customer with these clowns for the last year and have never defaulted on any of my payments. To my utter disgust I discovered that not one, not two, but THREE policies have been **********ly signed up under my name and have been running since November last year. </p> <p>For 2 weeks I have been desperately trying to get answers from them as to how this happened as I work for an insurance company and do not need to take any of the options they allege that I have app**** for. Not only could they not tell me when I signed up but also told me that I would not get any of the money back! How dare you abuse my trust in such a way!</p> <p>According to your Privacy Policy (http://www.ackermans.co.za/terms-and-conditions/privacy-policy) you respect my privacy and take the protection of personal information very seriously - WHAT A LIE!!! 3.1. Acceptance required - You must accept all the terms of this policy when you order any of our goods or services. If you do not agree with anything in this policy, then you may not order, register for, or use any of our services. ANOTHER LIE!!!! HAVE YOU IDIOTS EVER HEARD OF THE POPI ACT?</p> <p>Management have given me numerous promises to return my call with an answer however it has turned out to be more dishonesty and passing of the buck - What the F!! No prizes for guessing that no call has been received to date! I have called so many times that I dial the number in my sleep and the staff there now know me by name. I am so sick and tired of this pathetic excuse for customer service that you seem to think of as world class experience.</p> <p>I am taking this matter to the FAIS Ombudsman for misuse of my personal information in a financial transaction and failing to act in a fair and transparent manner. I am also escalating my complaint to the Ombudsman for Short Term Insurance.</p> <p>You will pay me ALL my money back - with interest!</p>