1 reviews | Active since Feb 2018
I went to Ackermans, Mountain Mill Mall Worcester and get NO SERVICE
On 2018/02/08 at about 11:45 I went to Ackermans and request to buy their cellphones as displayed. The counter clerk told me that he will get the manager. A lady approached me and said to me she will quickly go and see how many they've got in stock. A third person then approached me and ask if she can assist me. I told her that I wanted to buy all their stock related to cell phones which were below R150 per phone. Apparently they had about 24 in stock. I then first had to explain what do I want to do with the phone, I responded by telling her I wish to give it to all our clients as gifts. The Manager said to me that she are not permitted to sell me this cell phone for she must first get permission from her Risk Manager, I rep**** that I am willing to wait . She then ask me how many do I want in total, I again responded that I want as much as she can get me. She then told my that she cant contact the other branches for they are all busy with stock taking, and If they do have in stock she must request her Manager to fetch the phones at the various branches and that can take several weeks. Her attitude at no time was as she did not want to assist me. My employee was with me and he also responded by saying that it seems she just keep on providing reasons why she cannot assist us. She did not even responded to his remark. I then turn around and told her to forget about my request and that I will report her for this attitude, where after she just keep on stairing at us, without any comment. We then turn around and left the shop. I don't think that I will ever buy something from Ackermans.
Good day Andrei,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Andrei,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Andrei,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Andrei,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
