I was not attended for what was mine so Ackermans does not take of their clients and even today my matter was not resolved

Good afternoon 2020 March a friend throw me a baby shower and brought me an Ackermans voucher as a gift that worth R800 so after giving birth to my baby girl on April I went to Ackermans at Pretoria north to buy baby staff they told me that they can't help me cause the number on the tillslip were no longer visible and I was told to go to where I brought the the voucher. So I went to Ackermans at Mabopane central city to tell them about the slip, they told me that I should have take a picture of my tillslip so they can't help me because of those missing digit I was told that they can see that I haven't used the money but unfortunately they can't help me so till this date I haven't gotten my money that was given as a gift by a friend. Friends name: Bridget Mashaba Contact : *** Kind Regards L Mlambo ***