I WAS DISRESPECTED AND UNDERMINED.......

The Worst experience at Ackerman's Ndofaya Mall in Meadowlands. On the 26 June 2023 i went to the shop to look for certain products which i saw online that they still had stock. On arrival the store was a mess however didn't take that to consideration as there was sale on certain Iteams. The we went to the shoe isle and came across a guy working in Ackerman's identifies as ( Thembelani Nyembe) he was giving us attitude from the moment we started looking for shoe and honestly i assumed that shame they tired and been working hard but it continued and i now started getting annoyed when i was looking for morning sleepers for my daughter and I asked him can you assist me am looking for a size six (Baby size) the reason i was asking was because he was already packing shoes on the row and he responded and said " Why don't you look for yourself" and immediately I decided to take 2 of my kids and the items that i already had to checkout and pay because I was very upset. Then I get to the tills and the lady that was helping me out then told me that they do not have plastics and honestly it was a lot of items that I was holding and i asked her so what must I do? should I leave the item? Then the other lady intervenes and said lets rather use the small plastic unlike me cancelling the whole Purchase. The same guy that was giving me attitude came to help at the till because they were getting ready to close the shop it was around 17:40pm. Why they were busy scanning all my items my daughter (2) and my son (6) where in the sweet ilse near the till point and choosing what they wanted and obviously they kids and they will start picking things up and down. The same ( Thembelani Nyembe) that has been giving me attitude then told me in front of everyone that i must tell my kids to leave the sweets and chips that they were taking, and they are making a "MESS" as they about to close the shop. Then I told him that he does not speak to me like that and what is the whole point of having the sweets and snacks items next to the tills if the kids can not choose what they want. He continued to tell me that i must reprimand my kids and i said i wet because they are doing nothing wrong and it's not like they were throwing things on the floor, and he started making sarcasm statements that we fail to control our kids. At that point i was beyond angry and I sked the lady that was helping me out to cancel everything and can i speak to the Manager because I was not going to tolerate the kind of disrespect and attitude as a loyal Customer. I spoke to Jabu Mkhwa**** he said he was a manager and I feel that as much as he was trying to calm the situation down however the same guy continued to talk about me with other customers making remarks like" What can we say to people that are educated, they like making scenes." And I felt like he did not undermine me only as a customer but his manager as well as a subordinate. The Manager apologized on his behalf as he continued to speak his mind. I WAS SO ANGRY AND DISSAPOINTED. Why do we continue begging for good costumer services especially in the stored that I located in townships. he has continuously been disrespectful and undermining me and i choose to ignore it until I could not anymore. This is nonsense honestly.

The previous day I went to Ackerman's Sandton City and the people that works there are helpful from the moment you enter the store to the moment you leave the door.

SO MUCH DISSPOINTED, AND THE FACT THAT HE WAS NOT EVEN REMORSEFUL AND CONTUED TO TALK ABOUT ME IN MY PRESENCE WAS THE WORST DISRESPECT. You guys should do better