I WANT MY REFUND!

Good day all

I would really appreciate it if I could be helped to get a refund and cancel the terms I have with the phone I took at Ackerman's connect!

On the 29/03/25 went to Maponya mall at Ackerman's connect where I received the worst customer service ever from a guy named Ayanda. he was so rude, unprofessional, degrading, lying .

So I was with my disabled brother whom I bought the phone for and Ayanda (if that's the correct name) was the one who was helping us, he got irritated over everything I mean everything . he complaint why we had to change the colour of the phone, why we not choosing a different phone when we had already said which phone we want that time nothing was processed as yet. this gave EMBARRASSED us in front of the customer everyone in the store was starting that's when I snapped and told him to hold it together - even her colleague Mandisa tried to talk to him TWICE he did not listen and went on being rude to us...

Ok he told us that we need to pay a fee to get the phone I think it was 1200 and explained to us that we need to pay a fee of 400 something a month, understood! I moved for a second looking around for headset whiles busy talking with my brother mind you he was still unruly and very rude to us, I returned and made the payment and acknowledged the monthly term after paying he DISCLOSED than we need to pay an activation fee which we did not have or budgeted for, he mislead us. MISLEADING thats *****. i then asked why he is only telling us now he said he told my brother- I then ask Mandisa and why this guy is going this if he can he my brother is disabled and i was doing all the decisions and made the paid he just said he didn't see anything round and wanted to assist other customers then the young lady who works there told him what he did was wrong and another guy who also works at the store by the name of Nhlanhla intervened we had to wait so I can get the cash to active the phone

worst service ever, I have received a call from the store manager she told me she stoke to the staff and they did inform her what has happened and that guy took advantage of my disabled brother and I think she did mentioned that she saw the footage (i stand corrected) she then told me an area manager will call me I keep missing the call and when you dial back I doesn't go through *** I have logged this on hello Peter, have not received anything via mail- I am fed up. I want my refund they can have the phone back , I demand my refund! BAD, FAILS,PATHETIC service- this matter is not yet resolved, no feedback i want this to be dealt with according that guy has no customer service skill and the Ackerman's connect is ruining the image of such big brands at SAMSUNG .

I call FONEYAM and explained the situation and that i have a pending case stoke to SHARDE on *** she took everything down and advised that I write an email

CAN SOMEONE BE IN TOUCH - solve this problem- ACKERMANS CONNECT is this how you take advantage of HANDICAPPED people? and why are you taking so long to solve this problem

I WANT MY REFUND BACK *** Dudu