LN
Lungile N
1 reviews | Active since Dec 2013
17 Sept 2019, 11:51
I want my MONEY!!!!!!!!!!!!!
Good day,
Kindly be advised that I am disgraced by the manner your staff at Sandton City handles queries.
My husband was there to refund a dress which still has a tag and I don't have a receipt and was turned back. He was told by Lufuno that they will only give him a gift card and not my money back. I want my money back.
The CPA clearly states that that I am entitled to a REFUND. Section 56 clearly states what should happen.
I will not be intimidated by the staff who tell me blatantly on the phone that they will not assist even if it was the president.
All I want is my money. Can I have my money bac****!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
17 Sept 2019, 13:15Good day Lungile,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply17 Sept 2019, 13:15
Official
Good day Lungile,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
20 Sept 2019, 16:32Good day Lungile,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply20 Sept 2019, 16:32
Official
Good day Lungile,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service