I waited for more than a month to get my refund af

I bought a phone: Alcatel POP C5 on the 30-9-15 which gave me problems after a month it was purchased. I took it to the shop (Ackermans) on the 12-11-15. The Customer Service assistant advised that I leave the phone, the battery & the purchase slip at the shop and come back a week later to be told to come after 14 days.<br> <br> 14 days later, the phone location was traced and it was discovered that its at the Head Office, and when called the Head Office, there was no answer. 21 days later, I went to the shop and the Head Office told us that the phone will NOT be returned as it could not be fixed but rather i will be refunded my money thus had to bring all the items that came with the phone. I did that. <br> <br> The 1st week of Dec-15, at HO they called about the query & was given a reference number so that they may refund me since it was the last phone in the shop and couldn't be fixed. I was told to come back a week before Christmas & i told them that was impossible as i had urgent matters to attend to in KZNl from that week until New year.<br> <br> On the 7/01/2016, went there to collect the funds and was give R1 119 instead of R1 349 (purchase price) and was told the remainder is not guaranteed.