TM
Theo M
1 reviews | Active since Jul 2019
31 Jul 2019, 11:05
I think the main issue is the poor software that they put in this Premio. The phone would be a little more nice if it had ab glass screen protector instead of this plastic that they put.
I bought a Premio axe three months ago and now its giving me problems. The phone would ring(in coming call) but the screen is off and I am unable to answer and sometimes the screen just goes off while I am using the phone. There are time where the cell phone would show a message that says "system not responding".
I am currently similar to some one who does not have a cell phone while I bought the cell phone just 3 months ago at a store that I trusted so much. I am very disappointed by both Premio and Arckermens.
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Replies (3)0
Replies (3)Ackermans's replyOfficial
31 Jul 2019, 11:48Good day Theo,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards,
Ackermans Customer Service
Ackermans's reply31 Jul 2019, 11:48
Official
Good day Theo,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards,
Ackermans Customer Service
TM
I have one phone and that is the one I have a complaint about, so reaching me would be a challenge but sometimes the phone is working.
The only alternative contact I can give to you is my girlfriend's : ***
but you may only find me on her number only when I am home after work.
I suggest that I am given a contact number which I can call to avail myself to the relevant department.
Regards
Theo
Theo M's updateReviewer Update
31 Jul 2019, 14:41I have one phone and that is the one I have a complaint about, so reaching me would be a challenge but sometimes the phone is working.
The only alternative contact I can give to you is my girlfriend's : ***
but you may only find me on her number only when I am home after work.
I suggest that I am given a contact number which I can call to avail myself to the relevant department.
Regards
Theo
TM
Theo M's update31 Jul 2019, 14:41
Reviewer Update
I have one phone and that is the one I have a complaint about, so reaching me would be a challenge but sometimes the phone is working.
The only alternative contact I can give to you is my girlfriend's : ***
but you may only find me on her number only when I am home after work.
I suggest that I am given a contact number which I can call to avail myself to the relevant department.
Regards
Theo
Ackermans's replyOfficial
06 Aug 2019, 16:05Good day Theo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply06 Aug 2019, 16:05
Official
Good day Theo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
