I regret I took a phone at Ackermans perhaps I should've tried Mr Price,Vodacom or other stores that service phoneyam customers..

Ok I took a phone under phoneyam contract on the 19th of Feb 2026 at Ackermans,I'm paying for the phone so yesterday my phone just got sucked I didn't know what was the problem so I decided to take the phone back to the shop..I went to Ackermans at Bridge city Im not happy by the service I got from the lady goes by the of Pamela M.so I explained phone's problem she said the phone should be taken for repairs for 3-4 weeks I then asked,will I pay for the phone during that time she started giving me a striking attitude saying she doesn't know it up to me if I pay or don't then she requested a box a phone n a slip that was given to me when I was taking the phone the i told her I don't have that slip I have a slip she then say I can get a reprint if i took the phone within 3months..I told her it within 3months..I asked for the reprint she said I must go home n look for the slip n come back when I have one I told her I need a reprint so that they can take the phone for repairs she then said it not her fault that I lost a slip.i can to any ackermans if possible by they need that slip cz she doesn't even know the date I took a phone I told her I remember a date she says it a lot that I need to remember the time n name of the cashier that I payed deposit to..so without slip she can't help me...That lady needs to be taken for customer service lessons she has no respect no service...in a place of work you can't tell a customer you don't know when customer is looking for answers and fail to give a service you're hired for..I'm so livid..phoneyam wake you gonna loose a lot of customers