I refer to my complaint dated 27 Oct 2023

I refer to my complaint dated 27 Oct 2023, I received a 1 missed call from a number which assumed belongs to Ackermans followed by a email from Ackermans Care asking for the information which I then provided, to my suprise Ackermans Care comes back to me telling me they only deal with online transactions, this is trully incompentence on its worse, I provided all the details I needed too and still waiting for this matter to be resolved.