I made online order ...

I made online order from ackermans they deducted my money.. They did not give me order number i called them immediately they told me that my order was cancelled i should sent them my bank statement i did.. They told me they will refund me... This happened on the 7th of june 2024..Till today haven't refunded me... I called them several times even today they just tell me that my matter has been escalated