I HAVE BEEN ****MED MY PHONE AT ACHERMANS

Customer service is very poor and they are very rude at Ackerman's Cosmo city Mall and their staff are undermining customer's including their store manager Stanley. My name is Joseph Maluleka, I bought a Samsun MTN phone on the 22 of December 2023 AO4, no policies explained to me about the phone and the grantee.

On the 13 January 2024 when waking up, phone was not switching on nor charging. I went to the store, the lady assisted booked my phone in for service and said it will return after 21 working days. Nothing was explained to me, but now they say I have to pay the courier for the phone to return back MTN technicians and they are unable to repair my phone, due to, it fell or poured with water.

So according to them, i have to pay the courier that was not mentioned to me to get back the phone that is not working. That means am losing the money i bought a phone with, plus currier money and the phone within less than 21 days. Again no one is talking to me, am using my airtime to follow up every day.

I called MTN on the 19, i spoke to Lerato and she said quotation was send to the store, as to how much they will charge me to fix my phone. At the store, they are saying nothing was sent to them, they will charge me corrier to return my phone unfixed. Their statements doesn't correspond, it looks like i have been ****med, this is a day light *******. I will take this far, someone need to attend to this because i spent lot of money to remain empty handed.