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sinobukhosi S

1 reviews | Active since Mar 2016

27 Oct 2021, 18:41

I bought a towel at Ackerman s Sunnypark on Saturday 23 October 21. I was travelling outside the country. When I got home I just remove it from the plastic and put it in my suitcase. When I arrived at my destination and was about to bath, I discovered tha

I bought a towel at Ackerman s Sunnypark on Saturday 23 October 21. I was travelling outside the country. When I got home I just remove it from the plastic and put it in my suitcase. When I arrived at my destination and was about to bath, I discovered that they didn't remove the (sensor). It seems like when I left the shop it didn't even activate / ring. So today the 27th October I went back and reported . They said that they can't help me if I don't have a till slip. I told them that I used my account card to buy but still they refused to remove that sensor thing becoz I don't have a slip. I had all the proof but they still refused....to me this is so unfair. It wasn't my fault that the lady at the till is the one that made that mistake....I phone their call centre and was not helped at all. Am so so angry right now. I don't even know how to remove it...

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Replies (2)
Ackermans
Ackermans's reply28 Oct 2021, 10:44
Official
Good day Sinokukhosi,
 
We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
 
Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply03 Nov 2021, 16:47
Official
Good day Sinokukhosi,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service