I AM SO DISAPPOINTED AT ACKERMANS ONLINE CUSTOMER CARE

I am so so so disappointed with the service im receiving from the Ackermans customer care online department. I made an order earlier in the month, I first had to struggle with my delivery and now when I finally get my order there missing Items in my order. I had to call the call center and the guy who assisted reassured me that I will get an email with a ticket logged and nothing of that sort happened. I then had to email them and I mean not once but multiple times and im not getting any assistance regarding my missing items. A Lady named Phindile Skhosane is even ignoring my emails when I follow up. I honestly so disappointed and getting frustrated daily, if they can't manage their online operations its best to leave it.