I am dissapoited

Good day

I had a very bad experience with Ackermans in mamelodi crossing earlier on with the lady but the name of Valentine. her attitude was so embarrasing. I went there to buy my unborn baby clothes then I somaar decided to pay my account. I asked if it was possible for her to assist me if I didn't have the card with me she said"no it's not possible you'll have to come back with the card " I begged her to check with my ID no if she can't find the card no. She refused started shouting and laughed at me with the lady next to her saying now o want to teach her her job. Then I asked her for account details so I can transfer funds when I get home with my banking app, she again started refusing that the only way to pay was for me to come to the store.i told her to please be sure with her facts as there was no way a company as big as Ackermans cannot have account details for us to pay.she then went to the manager Godfrey and came back with nedbank account no. Whereelse I needed the fnb ones and she insisted that was d only bank Ackermans is using.when I got home I went to d internet to check and there I found STD bank nedbank n FNB details. This lady shouldn't be working with customers at all. I always say it's not what you say buy how you say it that maytrrs.if she had **** to me with the best approach I wouldn't be this furious. Can you guys treat your customers with respect as I went to her happy and went out of d store very angry