EM
Esmerilda M

1 reviews | Active since Mar 2016

08 Jun 2016, 16:09

Humiliated & Furious

<p>After finally having a day off to run erands I wasted it by trying to open an account with Ackermans only to have it approved and going back to the store at Highveld Mall to collect the card I waited for more than an hour to be helped an was asked to shop around while I wait for my card only to get to the counter and have them say the bank statements that where used and fine earlier is now not valid and I'd have to re apply and had to leave my whole shopping basket there and go!</p>

0
Replies (2)
Ackermans
Ackermans's reply09 Jun 2016, 06:18
Official

Good day Esmerilda,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply20 Jun 2016, 07:50
Official

Good day Esmerilda,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,