1 reviews | Active since Oct 2018
Huawei Y3 Over payment
On the 25th of September I went in store (Durban West Street) to purchase a handset that was advertised at R999, then at the till, they charged me R1199.
I contacted customer service after going to Pep and see the handset was R999. Ackerman's customer service confirmed that indeed it is R999, so they asked me to email them my payslip, which I did. Then they told me they will communicate with the store department regarding my refund.Till today nothing has been done. No feedback at all. The handset is Hauwei Y3 which is/was advertised at R999 when I cought and got charged R1199.
Good day Zamaswazi,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Zamaswazi,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Zamaswazi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Zamaswazi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,