TM
Thule M

1 reviews | Active since Oct 2013

30 May 2019, 19:44

Horrific service the branch needs new management or new staff

I went shopping at Ackermans Hillstreet in Pinetown on 30/05/19. When I got to the till the price of the 2 items I had more than doubled. I only realized just before I left the store. I then went back to the cashier waited a while as she was busy with another customer. I ended up rejoining the queue and ended up with a different cashier who couldn't help. It had been 20 minutes then. I had paid for parking for 30 minutes and worried that I could get a fine and I had to leave the stuff I had paid for as the cashier was still gonna be long as she was performing a financial transaction. I will never set my foot ever again at that store. What I find odd is the fact that no one could help refund and recharge for the items correctly. The till supervisor was called / paged twice and she couldn't do anything as the cashier had another customer. I had my slip and all. Yup I paid for the items and ended up leaving them at the till. Buhle was the useless cashier, no sense or urgency or whatsoever.

0
Replies (2)
Ackermans
Ackermans's reply31 May 2019, 08:41
Official
Good day Thule,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply06 Jun 2019, 16:01
Official
 Good day Thule, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
 
Kind regards, 
Ackermans Customer Service