horrific service

on Sunday 4th of February 2018, i went to ,Ackermans wonderpark to buy a birthday present for my baby cousins. there was a sale and i picked up a Sofia the first sleepshirt. t the pay point i realize its a twin-pack, asked the cashier who went to check and came back to say its not there. my daughter was keen on it and would not let go. she called the store manager Siski, who was rude and already marched to us with attitude. i explained my position that i cannot leave the item as my baby wanted the specific item. i was told there is no budget to discount or do anything. she told me she can never know what is on the floor, as the store is too big. i suggested a coupe on option that we can explore as my baby wanted that item. the cashier did not pickup that it was a twin pack. i was really upset that the manager was not interested in assisting. the item was on a singe hanger o show it was repacked. all twin packs have a double holder hanger. still shocked of the service. i went to dischem, as i was talking to the cashier there mentioned what happened at ACK, and she said that place is just horrible. that mean they are good at giving horrible service.i hope this ends up in responsible hands. i paid R99 for one piece instate of 2 items. because Siski does not have budget. she told me i shuold leave the item, after i expressed what my lil baby wanted. not bothered