HORRIFIC LACK OF SERVICE STEMMING FROM MANAGEMENT

Totally disguisted and appalled at the lack of service and disinterest in customer retention. Clearly the behaviour stems directly from management (Henry) right down to the staff who are assisting the customers in store, reading through all the previous comments it seems this is a behavioural issue within the Ackermans group. I visited the Ackermans Bayside store on Friday 24/05 late afternoon, there was one cashier assisting the queue of 3 people. One of the other cashiers came out carrying a basket, shouted out why havent they called any cashiers to come and assist. She then did, and then went to a till to log in. Once she logged in I went over to her till - No greeting, acknowledgment of me being in front of her - as she was too busy complaining to the cashier next to her about having to come and help out. Kaylen was disinterested in the entire transaction, the only thing she eventually did say to me was THANK YOU - What a freaking joke. Upon leaving the store i asked one of the staff who the manager on duty was - she was standing next to a guy called Henry, when i asked for the manager both of them looked confused - eventually Henry without introducing himself to me, and then basically told me "Log the call with our Customer Service Centre - instead all he had to say to my complaint was "this is a problem we are experiencing" No apology from him or anything. i am so dissapointed in both the staff member and even more with the manager becasue he could have salvaged the situation if he was interested in doing so. instead he opted to blame the matter on known staff issues the store was dealing with. Uhhmmm again not my problem.