Horrible support from Ackermans Waverley

<p><br />i have bought a phone from Ackermans Waverley and have received horrible support</p> <p>the phone was broken from the start, and i have returned it, but it has been 11 days without any progress on a repair</p> <p>they said the phone is still with them and not yet sent for repairs</p> <p>i have spoken to the manager, and asked for the regional managers number, she then gave me a number that belongs to someone else and not to any person related to Ackermans, when asked what is the maximum waiting period for the repair to be done they said to me there is no maximum waiting period, ( in other words they can take 6 months if they want to)</p> <p>please can someone get back to me on this ( as i do feel i am being treated unfairly)</p> <p>the phone that i bought was broken from the day i bought the device, it was advertised as a 8 GB device and it only has 1.7 GB witch i feel is false advertising</p> <p>my contact number is ********** 306</p>