Horrible service just to collect online order.

The worst service ever. I recently purchased online some few items for my newborn baby to be delivered to Springs Mall. As per usual when ordering online, I awaited an sms saying my order was ready for collection. I did not receive that sms for over a week and decided to track my order. Only to find that my order had been delivered in store 4 days ago. So my husband goes to the store to collect the order and they want the very sms that I did not receive in order to get the OTP. They give him the run around saying my number is not the number that the order is linked to. So I send them an invoice that has my number on it. Then someone realizes that they did not do their jobs correctly and that their system was not updated with the order that they received and only then I got the sms I should have gotten 4 days ago. The staff might just need a little in service training because it was though we were trying to be *****ulent. I'm completely disappointed with staff at Springs Mall because online shopping is meant to be convenient but then picking up the order in store and getting that kind of service is exactly why we avoid shopping in store.