Horrible Service...

I bought shoes for my child on lay bye at Ackermans Southgate and when I got home, one of the shoes is small. I then went to Ackermans Randburg yesterday 28 November to try and exchange, The shoes don't have a SKU number so I was told they took a pic of the shoes sent it to Ackermans store Group chat. I waited for an hour with no response. Eventually I saw the guy who was "helping" me and I asked what's going on? He said they don't have a response yet maybe I should try today. Today I went there and saw him again. Spoke to him and he said there was no response from the group, he'll try again. I again waited for an hour with him now ignoring me and doing other things. I approached him and he said he's waiting I asked if he can't call the store where I bought the shoes from and he said maybe he should. Went into some room and never came out while I waited for 15 extra minutes, I ended up leaving. I've never seen such bad service from ackermans. They just ignore you until you leave.