KN
Kholeka N

1 reviews | Active since Sept 2022

19 Sept 2022, 15:41

Horrible service

I went to the store to pay for my account. I specified to the cashier that I was going to pay R150 and he made an error and made it R1500. I realised when I was checking the receipt that they had deducted R1500 instead of R150. Immediately I reported back to the cashier that was helping me and he informed the manager. They did not acknowledge that they made a mistake instead they told me that I was behind my payment and could not do anything about it.

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Replies (2)
Ackermans
Ackermans's reply20 Sept 2022, 08:56
Official
 Good day  Kholeka,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply29 Sept 2022, 14:30
Official
 Good day  Kholeka,  

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, 
Ackermans Customer Service