HORRIBLE SERVICE.

FIRST I LOVE ACKERMANS BOTSHABELO THATS WHY IM SO HURT AND DISAPPOINTED. I LAYBYE A BLACK LEATHER JACKET AND I WENT TO ENQUIRE BEFORE IT LAPSED AND I WAS TOLD THERE IS ADDITIONAL 14 DAYS SO IT WILL EXPIRE ON THE 28TH. TODAY IS THE 28TH AND I WENT TO GET MY JACKET ONLY TO BE TOLD MY 14 DAYS ENDED YESTERDAY AND MY LAYBYE WAS TAKEN OUT THIS MORNING. I TOLD THEM ITS FINE I WOULD LIKE TO PAY FOR MY JACKET. OONLY TO BE TOLD IT PACKED AWAY AND I WILL ONLY BE ABLE TO BUY IT NEXT YEAR. MAYBE I WILL FIND IT THEN, THEIR STORE ROOM IS FULL THEY CANT LOOK FOR IT NOW. IF IT WAS PACKED THIS MORNING IM SURE THEY CAN GET IT. THEY COULD HAVE OFFERED TO LOOK FOR IT AND LET ME KNOW AS I WORK IN THE SAME MALL. I AM NOT HAPPY AT ALL. I WANT TO UNDERSTAND IF THIS IS PROCEDURE.