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mosibudi M

1 reviews | Active since Feb 2017

17 Feb 2017, 11:56

horrible service at menlyn

<p>first thing first we entered the store we did not get any greetings from the two sales assistance we went on looking for assistance about the stock then one lady we did not get her name with a short dyed blonde hair did not bother helping us instead she said we must just look around, we did of which we had no problem doing that we found the stock after that we asked for another assistance for another pair of leggings she then said there is no stock but we kept looking around we the found the leggingd in the same area and my friend made a comment 0n how the company should hire her. the kady with the short hair quickly went to her colleque named PRETTY they gossiped about how we black people like special treatment luckly enough we heard them, we were ready to let it go we went to the till paid and we wer ready to go. as we were about to the the store the tag rang the they shouted as if we stole the items nd we asked why are they being so rude to customer nd PRETTY was ready to fight us i believe she was having a bad day thats where she started screaming us calling names she even promised to hit us.PRETTY said we were lucky because shes onduty if not she was gonna hit us so hard and thats were ny colleque made a comment about her hair we then went to the manager to compain then the manager spoke to her and asked her to ask for forgiveness of which she refused to do so....what saddens me is that i am also a retail worker we help customers oustandingly so we even go to the system to check where to find the item. i have never been so insulted in any other store ever.</p>

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Replies (2)
Ackermans
Ackermans's reply17 Feb 2017, 13:39
Official

Good day Mosibudi,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply24 Feb 2017, 15:51
Official

Good day Mosibudi,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service