WL
Walter L

1 reviews | Active since Apr 2012

14 Aug 2021, 17:16

Horrible Service @ Groblersdal Akermans

All staff name tags clipped inside out should have prepared me for the horrible service from the branch. My impact on your income if I leave would be negligible. But soon many more will join the queue and that phone I had to travel from Komatipoort for because gross incompetence of filing the phone with a wrong customer details and the lady who did the filing could not pick up the phone. The same lady who when I asked to give me the email where I can complain about her service when I first came to hand in my phone said I should go look up the number myself. The way these people talk to you is really sad. Also when we are in the queue please keep your views about other races to yourselves as staff, just because I look like you doesn't mean I like it when you degrade other races in venac. I will make that trip again this week Id and driver's license in hand just like the other two times and this time you can keep the phone if you don't want to give it to me.

0
Replies (2)
Ackermans
Ackermans's reply16 Aug 2021, 10:02
Official
Good day Walter, 
 We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply20 Aug 2021, 14:14
Official
 Good day Walter, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service